Making a Complaint

Recipients of Enermail post who wish to make a complaint about delivery, non-delivery, loss, damage, delay or similar may contact Enerco2 in the following ways:

By Post:

Customer Services

Enerco2 Ltd

Suite 201-18

The Enterprise centre

Cottingham Road Hull

East Yorkshire

HU6 7RX

By phone: 0800 975 5798

By email: customerservices@enerco2.co.uk

Complaints should be submitted within 30 days of the incident date. Enermail aims to investigate and resolve all complaints within 28 days of the date the complaint was submitted.

Independent advice is available from Consumer Direct who can be contacted on 08454 04 05 06. (www.consumerdirect.gov.uk)

Recipients of mail delivered by an Enermail Delivery Operative who are not happy with Enermails resolution of their complaint, or if a conclusion has not been reached within 8 weeks of the original complaint, may refer their complaint to an independent redress scheme. Details of the redress scheme will be provided for complaints which reach this stage.

Mail delivered by an Enermail Delivery Operative can be identified by the indicia printed in the top right hand corner of an envelope (pictured below), which will carry the unique number 'CL133